Terms and Conditions of Sale of Custom Shop Orders

By consenting to the terms and conditions herein you hereby understand that the items you are ordering are hand-made, made to order items that are created in our warehouse specifically for your order. These items take time to create, and are typically completed between 12-16 weeks after your order is placed. Once your order is placed we do not allow alterations to sizing, material or design, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. We do not allow refunds due to impatience or in the event of unforeseen circumstances. DO NOT ORDER MADE TO ORDER ITEMS OR CUSTOM ITEMS IF YOU DO NOT AGREE TO THESE TERMS.

Dealer means the music store chosen by you (the Customer) as your preferred store with which to complete your Custom Shop order.

Custom Shop Order

When you place a Custom Shop order, you are required to quote the order number generated by SABIAN.


The Dealer will bill you directly upon receiving your written confirmation to verify and confirm the details of your Customer Shop Order.


Payment for the Custom Shop order is to be paid in full by you and made directly to the Dealer. You will be asked to check an “I agree” box accepting the details of your cymbal design and agreeing to a no return policy before SABIAN begins to build your Custom Shop Order.


The production of the Custom Shop order does not begin until you have confirmed the details of your order in writing to the Dealer, the Dealer receives your written confirmation accepting the details of the order, and the Dealer provides SABIAN with a Purchase Order Number.

Return Policy

Customized and Custom Made Orders are NON RETURNABLE, NON EXCHANGEABLE and CANNOT BE CANCELLED once placed due to the custom and made-to-order processes involved. These are orders by which you choose the type, size, profile, weight, size, treatment and finish of the product.


SABIAN cymbals are protected by a 2-Year Warranty. Cymbals replaced under our Warranty will be shipped to an address in the U.S. or Canada only.


The Product will be delivered to the Dealer unless you choose to have the Product shipped directly to you. Please allow 12-16 weeks for delivery, which is calculated from the time that the Purchase Order is received by SABIAN from the Dealer.

Intellectual Property

SABIAN shall be the owner of all intellectual property created during and as a result of the Custom Shop cymbal design process and which in any way relates to or results from interaction between the parties, including without limitation any copyrights, moral rights, ideas, inventions and patents. Examples of such intellectual property include, without limitation, enhancements to current custom cymbal designs and new custom cymbal designs. You acknowledge that SABIAN or its designee, successors or assigns shall have the right to obtain and hold in its own name all such intellectual property.


You agree to indemnify and hold harmless SABIAN, its officers, directors and affiliates from and against any and all claims, liabilities, damages, costs or expenses incurred (directly or indirectly), or in any way arising as a result of your performance of this Agreement.

In the event that you default in any obligation to make payment for Products sold hereunder, SABIAN shall have the right to recover from you all amounts owing, together with interest thereon at the legal rate of SABIAN’s choice and you grant SABIAN the right to repossess all Products for which payment has not been made in a timely fashion as determined solely by SABIAN and with or without legal process. In such event, you agree that title to such Products shall revert back to SABIAN at SABIAN’s option. You shall indemnify and hold harmless SABIAN from and against any and all reasonable costs incurred by SABIAN in obtaining such payment, repossession from you, including but not by way of limitation, reasonable collection costs and lawyer fees.